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Shopping Information
Delivery charges for orders from the Online Shop?
A: Delivery charges vary based on your location and order value. We offer free shipping on orders above $499. The exact charges will be displayed at checkout.
How long will delivery take?
A: Our standard delivery time is 5-7 business days, depending on your location. In some cases, it may take longer due to unforeseen delays. You will receive a tracking link once your order is shipped. 🚚
What exactly happens after ordering?
A: After you place an order, we process it, pack your items securely, and ship them. You’ll receive a confirmation email and a tracking link once your order is dispatched. Delivery will take place within the estimated timeframe.
Do I receive an invoice for my order?
A: Yes, an invoice will be sent to your email after your order is confirmed.
What if my package is delayed?
A: While we strive to deliver on time, delays can sometimes occur due to unforeseen circumstances. If your package is delayed, please check the tracking details or contact our support team for updates.
Payment Infomation
When the order payment is taken of my bank account?
A: The payment is deducted immediately after you place your order. You will receive a confirmation email once the transaction is successful.
What is wishlist?
A: A wishlist is a feature that allows you to save your favorite items for later. You can add products to your wishlist and revisit them anytime without searching again.
What should I do if I receive a damaged or wrong product?
A: If you receive a damaged or incorrect product, contact customer support as soon as possible for assistance.
Can I change or cancel my order?
A: Order changes or cancellations may be possible within a short time after placing the order. Contact customer support for assistance.
What is "package tracking" in my orders?
A: Package tracking lets you check the status and location of your order after it has been shipped.
